At Kryozen, we’re dedicated to delivering innovative, high-quality wellness products you can trust. Your satisfaction is our priority, which is why we proudly offer a comprehensive 1-Year Warranty on our portable steam sauna, The VaporTropic® Pro, covering manufacturing defects and technical malfunctions.
This policy outlines your warranty coverage, what’s excluded, and how to make a claim.
What’s Covered
Our 1-Year Warranty covers defects or malfunctions in the following components:
- VaporTropic® Pro steam unit
- ThermaTech® 2.0 Heat-Insulated Cover
- Frame
- Sweatmat
If any of these components are found to have a manufacturing defect, we’ll repair or replace them at no cost to you.
What’s Not Covered
The warranty does not apply under the following circumstances:
- Improper use, mishandling, or neglect (e.g., failure to follow the user manual).
- Normal wear and tear from regular use.
- Damage caused by accidents, misuse, or unauthorized modifications.
- Repairs or alterations not performed by Kryozen.
- External factors beyond our control (e.g., natural disasters).
How to Make a Warranty Claim
If you experience an issue covered by our warranty, follow these steps:
- Contact Us: Email our support team at support@kryozen.com within the warranty period.
- Provide Proof of Purchase: Include a copy of your receipt or order confirmation.
- Describe the Issue: Share a detailed description and photos of the affected component.
Our team will evaluate your claim and, if eligible, repair or replace the defective part.
Limitations
- This warranty is non-transferable and applies only to the original purchaser.
- Kryozen is not responsible for indirect, incidental, or consequential damages arising from the use of the VaporTropic® Pro.
Need Help?
We’re here to make your experience with Kryozen as seamless as possible. If you have questions about the warranty or need assistance, don’t hesitate to reach out to our support team at support@kryozen.com
